Any or all items from your online order that you wish to return must be received by ShopAtAnna within a period of 14 calendar days of the received delivery date. We cannot accept returns after this period.

Returned products MUST be in the new condition as supplied, unused, unwashed and unworn and include all the original packaging and garment tags still attached. We do not accept any items with any indication that it was used. In such cases the item(s) will be returned to the purchaser and no refund will be issued, but additional delivery fees may be charged.

To return goods please complete the Returns Form (or forms if multiple deliveries) enclosed with your original delivery of goods.

Goods are returned to ANNA at your own expense and risk. We recommend that you send the returns by recorded delivery for proof of postage. Please note that you can return all items in the same parcel, even if they were shipped to you separately.

Please send your returns along with the Returns Form, stating the item(s) and reason(s) for your return to:

126 Regent's Park Road
Primrose Hill,



If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy You will be notified when your original item has been refunded



We typically operate with a quick turnaround on our returns and refunds but we ask that you please allow 5-7 workings days for your refund to be processed once you have received notification from us. Please be advised during busy periods such as Christmas and sale season this time period might be extended to 10 days. A credit will be issued in the original form of payment at that point.

The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.



Please note items bought as presents can only be refunded to the original cardholder. We do not accept returns on intimates, pierced jewellery or opened beauty products.

Please note is not responsible for returns costs, however, if you are returning a faulty product, we will refund the postage costs.

Should you have any queries concerning your return please contact us on or call +44 (0) 20 7483 0411.