Delivery timing

Please note that due to Covid restrictions and an increased amount of orders the orders are currently taking longer than usual, but we are doing our absolute best to ship out all orders as quickly and safely as possible.

Do also note that after Brexit there might be some additional customs charges to deliveries to the EU.

The following relates to our delivery policy of online orders: Our delivery partner is DPD

Please note your product(s) will be shipped to you directly by the individual boutique(s), therefore shipping times can vary and your order may arrive in multiple packages. However, the ShopAtAnna delivery promise means that you'll only pay one simple delivery fee, no matter how many boutiques the multiple order derives from.

UK MAINLAND

For orders placed before 12 noon on a working day, we aim to dispatch within 24 hours and deliver within no more than 2-3 working days and usually next day. There is a standard mainland UK delivery cost. For orders over £100 shipping will be free. 

NORTHERN ISLAND/CHANNEL ISLANDS:

For orders placed before 12 noon on a working day, we aim to dispatch within 24 hours and deliver within no more than 2-4 working days

EUROPE:

PLEASE NOTE THAT DUE TO BREXIT THERE CAN BE ADDITIONAL CUSTOMS CHARGES FOR DELIVERIES. For orders placed before 12 noon on a working day, we aim to dispatch within 24 hours. Currently deliveries can take up to 2 weeks depending on the country. Delivery costs will vary according to country of receipt.

INTERNATIONAL:

For orders placed before 12 noon on a working day, we aim to dispatch within 24 hours.. Currently overseas delivery can take up to 3 weeks depending on the country. Delivery costs will vary according to country of receipt.

 

Tracking your delivery

You will be sent tracking information via email from DPD once your order has been dispatched. You will also receive a SMS alert one hour before the actual delivery (usually by 12 noon.) This information also includes information on missed deliveries and changing delivery instructions.

 

Note

During our busy sale period delivery may take a little longer than usual. Weekends and bank holidays are not classed as working days, this also applies to International locations. Some items may require a higher shipping charge usually by exception only and in this instance we will notify you by email. 

During our busy sale period, we are also extremely busy in store and so regrettably may not be able to fulfil every web order. Should this happen, we will contact you straight away and give you a full refund as soon as possible.

All deliveries require a signature upon receipt.

Any duty or taxes incurred in the country of destination are the sole responsibility of the customer.